FAQS

Where is the closest Dealer?

 Firuze has a network of Select & Studio Dealers in your area that offers the Firuze product line. 

Can I order tile samples on line?

Yes! Our website is located at www.firuze.com. We recommend that you save it in your favorites.

With whom can I check the availability of a specific product?

Firuze has a network of Select & Studio Dealers who have access to product availability and pricing for the Firuze products you prefer.

How can I drill a hole through porcelain tile?

The only thing hard enough to drill through porcelain is a diamond drill bit. How can you tell if the grout joints need to be resealed? If you put a few drops of water on the grout and they bead up, the sealer is OK. If the water absorbs into the grout, it is time to reseal.

If I drop something on my kitchen floor, is it going to crack the tile?

It depends, ceramic tile is very durable, if you drop a glass or dish, the glass or dish will most likely break, depending on the angle and force of the contact, the tile may be susceptible to cracking.

Is it difficult to replace a broken tile?

Something like this should be left to a professional. The grout around the broken tile is removed first, then the broken tile is carefully removed using a hammer and chisel. (Don't forget to wear goggles). Scrape up all the hard mortar or adhesive. Then replace the tile and regrout.

What do all these test results on-line mean? What's best?

Test results provide purchasers information on product performance. Firuze products are designed to provide its customers the broadest array of colors, textures, sizes and styles. However, each individual is unique and each design style should allow the flexibility to conform to the preferences of the designer. As a result, Firuze provides extensive product information to allow each designer to customize their look without having to sacrifice the practical needs of the application. Firuze recommends that you refer to our product catalog for a detailed explanation of each test and the industry recommendations for performance given your unique application needs. Coefficient of Friction Coefficient of Friction (“COF) is the relative slip resistance of tile. The COF test disclosed by Dal-Tile is a laboratory or field test established by the American Society for Testing and Materials (ASTM) to provide its customers comparable slip resistance values for each of its floor tiles. The measurements disclosed are designed to be one important factor to consider in evaluating slip resistance. Other factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans. The higher the COF, the more slip resistant the tile. OSHA requires a 0.50 COF for walkways and the A.D.A. recommends a 0.60 for accessible routes and 0.80 for ramps. Scratch hardness of a tile refers to the exterior surface of the tile and how easily it will mar. It is therefore not a big issue for wall tile but is for floors and countertops. The higher the number the better. A value of 7 or greater is normally recommended for commercial applications. Abrasion Resistance measures the hardness of the glaze and measures the overall durability of the tile. There are 4 categories (or classes) of differentiation. The classes range from Class 0 (not recommended for floors) to Class 4 (heavy commercial floor). Water Absorption measures the susceptibility of the body of the tile to absorb water. Tiles range from impervious (less than 0.5%) to Non-Vitreous (more than 7.0%). Exterior applications will require an impervious tile. The water absorption may impact the installation method, as well. Although this test is used primarily to evaluate glazed and unglazed product, it is sometimes used as a good indicator to predict the stain resistance of unglazed tiles. Generally, for unpolished, unglazed tile, the lower the water absorption the greater the stain resistance. Breaking Strength measures the expected load bearing capacity of various installations. The higher the breaking strength, the stronger and more durable the tile. Chemical Resistance measures the resistance of the tile to various chemicals. An application where there is exposure to staining chemicals and substances should select only tiles identified to be resistant. I would like to check the price of a specific item. Firuze has a network of Select & Studio Dealers who have access to product availability and pricing for the Firuze products you prefer. How long until I receive my sample(s)? Samples are sent from the Dallas-area regional distribution center (Sunnyvale, TX) via FedEX Ground. Orders placed before 11:00 a.m. will be shipped the same day. Orders placed after 11:00 a.m. will be shipped the next business day.

Does Firuze sell recycled tile?

Firuze has an environmentally friendly manufacturing process that recycles scrap tile (both fired and unfired) into the manufacturing process. The recycled tile has become a necessary raw material in those products for which the recycling is incorporated. It is Firuze objective to minimize any waste relating to our manufacturing operations. Both water and material recycling is widely practiced throughout our manufacturing operations. What size does your hexagon tile come in? They are 1” hexagon tiles. What does "COF" mean? Coefficient of Friction (“COF) is the relative slip resistance of tile. The COF test disclosed by Firuze is a laboratory or field test established by the American Society for Testing and Materials (ASTM) to provide its customers comparable slip resistance values for each of its floor tiles. The measurements disclosed are designed to be one important factor to consider in evaluating slip resistance. Other factors can affect slip resistance, such as the degree of wear on the shoe and flooring material; presence of foreign material, such as water, oil and dirt; the length of the human stride at the time of slip; type of floor finish; and the physical and mental condition of humans.

Can someone help me find a specific tile which has recently been discontinued?

Firuze discontinues products on a regular annual cycle. Part of this process entails the sale and disposition of remaining inventory. On many occasions you can find remaining inventory within the first 6 months after a product has been discontinued by contacting one of our Sales Service Centers (SSCs). Beyond six months, it becomes extremely difficult to locate discontinued products. Occasionally, they may be made available through special production runs from third party specialty manufacturing companies on a custom basis and at a premium price. For more information, please contact the Firuze SSC nearest you. To locate the Daltile SSC nearest you, click on “Locate SSC under the "Locate Us" link on the navigation bar above. .

Can wall tile be used on the floor?

Sometimes. Please refer to the Daltile catalog for application recommendations. The catalog clearly identifies the application for which Daltile recommends each of its manufactured products. If the catalog does not recommend the use of a specific wall tile on the floor, do not allow the product to be installed on the floor.

Can floor tile be used on the wall?

Yes, when proper installation methods are followed. Refer to the Daltile product catalog for application recommendations. Exterior applications require special precautions and installation methods. Do not install floor tile on exterior walls unless the Daltile product catalog specifically recommends this application.

Can ceramic tile be used outdoors?

To be used outdoors, the tile must be frost proof and unglazed for floor use. Make sure the absorption rate is 0.5% or less.

What type of tile can be used around a fireplace?

Any tile can be used on the face of a fireplace. I would not recommend putting the tile directly In the firebox.

Can I use a high gloss tile on my kitchen countertops?

It is not recommended. Structurally it will be OK, but the gloss glaze will eventually show scratching.

Why can some of the semi-gloss colors be used on counter tops, when others cannot?

Countertop applications are more susceptible to scratching because of their daily use, and scratching may be more noticeable on darker colors. .

What can I use to clean tile?

Wipe glazed wall tiles periodically using a cloth or sponge dampened with a non oil-based household cleaner. Vacuum glazed floor tiles regularly to remove dirt and other gritty particles, then damp mop or sponge with an all-purpose, non oil-based cleaner. Remember not to use ammonia, as it will discolor grout. Clean unglazed wall and floor tiles in a similar manner using a solution of water and soapless detergent instead of an all-purpose cleaner.

What can I use to clean grout?

For periodic deep cleaning of grout, a concentrated tile and grout cleaner should be used. Concentrated tile and grout cleaner is mixed with water, much like any common household cleaner. The floor should then be mopped and rinsed. Tile and grout cleaners are also available in a spray and wipe version. It is important to use a product specifically designed for grout and tile cleaning as other chemicals can bleach or stain grout.

What is used to remove grout haze from tile?

Most grouts today are polymer modified, which means they have a latex in them. Use a latex grout film remover to clean the grout haze from the tile. Do not use muriatic acid.

Should I use a sealer on my floor tile?

Ceramic tile in either glazed or unglazed form do not need to be sealed. These products are impervious to moisture and topical sealers will not properly adhere to them. Also, you can not change or alter the appearance or the sheen of a ceramic tile by adding a sealer. Therefore, a sealer in not recommended for glazed and unglazed surfaces. However, temporary pre-grout sealers are often used on ceramic tile to keep fine color pigments from embedding into the microscopic pours of the tile during the grouting process. The sealer is removed after grouting. Sealers are designed to protect porous products and to provide wearable surfaces to porous products. All natural stone products and cementitious grouts are porous products and should be sealed with a penetrating / impregnating sealer. Some stone products are also sealed with enhancing sealers to deepen and darken the stones natural colors. .

When installing tile over new concrete, how long should the concrete cure ?

Industry standards is 28 days

Can tile be installed over particle board?

No, it must be exterior grade plywood or concrete backer board.

Can I use mastic to install floor tile?

It is preferred to use a thinset mortar for floors, but in residential use, mastic can be used with tile up to 6" x 6" in size on floors.

Can tile be installed over lightweight concrete or gypcrete?

It is not recommended to install tile over gypsum products. The moisture in the setting materials has a tendency to deteriorate the gypsum cement.

How do I know when my tile installation is ready to receive grout?

Most standard thin-set mortars will reach initial cure within 24 hours, however certain job conditions could affect the final cure time required and you should always refer to and comply with the manufacturers instructions listed on the thin-set bag.

What is the maximum spacing for floor joists under a tile installation?

On standard wood frame construction, joists should be spaced a maximum of 16" on center.

Can cement board be installed directly to the floor joists?

No, cement backerboard is not a structural member. It must be installed over an exterior plywood subfloor, 5/8" minimum thickness.

Is it necessary to tape the joints on cement board?

On walls it is definitely necessary. Use fiberglass tape and thinset mortar to put the tape in place. On floors, it is not normally necessary, but sometime is recommended depending on the application. Please refer to manufacturers installation instructions.

When tiling a bathroom floor, is it necessary to remove the toilet?

Yes, it gives a much nicer look. If you tile around the toilet instead of removing it, when the toilet needs to be replaced, it will be difficult to find a toilet that will fit in the same space as the old one. What is "sanded" and "unsanded grout? Which one is better? Unsanded grout is used on tile that has been installed with a grout joint width of less than 1/8 of an inch wide and should always be used on polished natural stone products. Sanded grout is used on tile with a grout joint width equal to or greater than 1/8 of an inch. Consult the grout manufacturer for your preferred grout product for recommendations on grout aesthetics.

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